Supporting Our Customers Is A Key Priority.
IMTS is over 2 months in our rear view mirror and it was one of the most satisfying experiences that Royal Master has ever had at that show. We experienced record attendance both at the show and a record number of qualified leads at our booth. With a spectacular amount of interest in our new TG-12×8 machine we have had two machines full time running experimental test grinds, and 4 machines sold since the show.
One of those test grinds is grinding 3” diameter steel bars, 12” long. We recently demonstrated it for the prospective client and they had very favorable things to say about then machine’s performance. Holding .0001” over the length of the bar while removing .003” the machine was not overmatched at all. Stay tuned for more on this application as time moves forward.
At the show we were grinding titanium on our Thrufeed microsize machine. When we came home, we have been inundated with applications that mirror this type of application as well as grinding Carbides, Ceramics as well as PCD inserts. The end user of the show machine has since taken delivery since and is reporting great grinding results.
Royal Master Grinders is also redefining something as simple as an instructional manual for the TG-12×8 machine. The machine is available with a “ manual on tablet “. Not a stone tablet, but a Microsoft tablet PC. Having all the machine’s solid models, electrical schematics as well as video manuals at a touch of a fingertip is valuable, and handy to have in this electronic version. We are proud to claim that we are the first machine tool company to provide such an opportunity for our customers.
At IMTS 2014 visitors to our booth asked a lot of great questions and for those whom could not visit us, please see our Booth6646.com site for a full tour of the booth, but to summarize, here are the top 5 questions that were asked:
1. “What did Royal Master Grinders bring that’s new this year?”
2. “Can you automate this part I want to grind ?”
3. “My Cincinnati’s are old and worn out, what do you have to replace them?”
4. “Can you hold “ this tolerance”?”
5. “How small, ( and big ) can you grind on your machines?”
6. And one for the bonus, “do your feet hurt after standing this plastic floor all day?”