Supporting Our Customers Is A Key Priority.
Is been a crazy few weeks since my last blog entry, however we have not been sitting idle. Finally our new Mazak Nexus 6800 Arrived on Monday and it is currently being installed. It took a good long day to get everything moved in, and our Mazak engineer is working diligently to level the machine, and hook everything up, our goal is to make a part in a week. It was unfortunate that John Sr was not at RMG this past week as he is away, however to be honest, he probably got tired of the 56 photo text messages that I sent him of the progress that day. The most stressful point in the day was them squeezing it through the bay door. With less than 4” on each side of the machine and less than 12” on the top, our Rigger made it fit without even having to get a running start.
I also had a really cool experience with Embassy Suites Hotel Chain. After coming back from the MDM West show, I got talking with Bob Hoffman who is a serious coffee lover. And we got talking about the lack of good coffee at not only the Anaheim property, but at their Chicago property where we stay for IMTS every two years. We love their hotels, and their two room suites, but their coffee just stinks. It tastes like cardboard, and it can take lessons from even the worst truck-stop brand.
I decided to call the customer service line and see what happens. After being on hold for 7:46 seconds, I met a representative.. She took my information including the “complaint” and told me the property manager would get back to me in three days. The classic brush-off I figured.
Nope. I got an e-mail from the manager thanking me for my input and that they would bring it up at the next property review meeting. The next day ( day #3) I got an e-mail from the customer service line representative making sure that my issue was addressed, and informing me that there was now a credit in my Holton Honors account. Figuring that this would be a good opportunity to Bring up Chicago’s bad coffee, I did and I Have had the same positive responses. Kudos to Hilton and their customer service for caring. I will find out if they did anything ...