At Royal Master Grinders, supporting our customers is a key priority, and our team is hard at work to avoid disruptions from the COVID-19 virus while at the same time acting responsibly to do what we can to prevent further spread. We continue to closely monitor and assess the evolving situation and will be diligent about communicating with affected customers issues resulting from this situation.
Manufacturing is currently considered an essential business, as such our main production facility remains open. Royal Master is committed to providing a safe environment for our employees, their families and the communities in which we operate. We have asked our employees to work at home where possible to reduce transmission risks and to keep them safe. Some RMG employees might be unable to perform work from their homes. We are taking additional precautions to protect our workforce. This includes increased cleaning and disinfection, screening and restricted access for visitors and employees maintaining safe distances from one another.

We have restricted all travel by air and rail to business-critical purposes only. This is to reduce transmission risks and protect our workforce from a dynamic environment of government-imposed restrictions and quarantine. When employees do need to travel, extensive support networks are in place.

We have comprehensive plans to temporarily close part or all of a site to perform deep cleaning in the event an employee is considered a risk, shows symptoms or tests positive for COVID-19.

We do not believe our machines pose a transmission risk of COVID-19. Currently, there is no evidence to support transmission of COVID-19 in this manner; the U.S. Centers for Disease Control and Prevention, the World Health Organization and other authorities have confirmed there is very short survivability of the COVID-19 virus on hard surfaces. Over the days or weeks of shipping at ambient temperatures, the risk of spreading the virus is very low. We continue to monitor the CDC and WHO updates.

We continue to closely monitor and assess the evolving situation and will be diligent about communicating with affected customers issues resulting from this situation. Please see below a quick list of contacts for specific needs you may have.

Customer Service
Alan Schell: schell.alan@royalmaster.com
Stacy Brancato: brancato.stacy@royalmaster.com

Electrical & Program Support:
Arnold Bunagan:  arnold_b@royalmaster.com

Machine Technical Support:
Bob Hoffman: bobhoffman@royalmaster.com
Nate DeNagel: nate.denagel@royalmaster.com

Support & Logistic Services
Karen Eldridge: keldridge@royalmaster.com

Any other questions or concerns:
Vice President
John Memmelaar Jr: john@royalmaster.com